Cross-cultural awareness and skills

Awareness of cultural differences

  • Definitions of communication, culture and cross-cultural communication.
  • The five facts of communication.
  • Beliefs about culture.
  • The use of stereotypes: what is their origin and what are the risks for cross-cultural communication.

Knowledge – what do we need to learn about cultural differences

  • The levels of culture : identity, values, beliefs, skills, behaviour and environment.
  • The layers of culture : symbols, heroes, rituals and values.
  • The different cultural groups.
  • The dimensions of culture according to Hofstede : power distance ; masculinity and femininity ; individualism and collectivism ; uncertainty avoidance.
  • Time as a defining element in cultural differences.
  • The importance of information: how much information is enough ?
  • Understanding the relevance of tangible and intangible elements of cultural differences.

How to adapt to different cultures

  • Who adapts to who ?
  • What are our reactions to the host culture : flight, dependency, fight, adaptation.
  • The stages of adaptation to a new culture : euphoria, culture shock…
  • How we evaluate the visitor’s culture : curiosity, ethnocentrism, polycentrism, xenophilia.
  • The attitudes to adopt.
  • The five skills to develop.
  • Practical exercises to raise awareness of the intangible cultural differences.
  • Simulations based on synthetic cultures for cross-cultural practice.
  • Input is provided at regular intervals to complement the practical exercises.
  • A file is provided.

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Tarif du suivi : 300 € HT
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  • Ou 2 heures d’entretien en face à face .